Leyadoll Customer Service

Yes, we offer a variety of font colors to choose from, including:PinkGreyWhiteGoldHot Pink GlitterIf you have a specific color request, please leave us a message on the CART page when you checkout,...

We offer a 24-hour window for you to make changes to your order, including:   Product Changes: Swap to another product of equal value or cancel part of your order.Personalization Changes: Update an...

We’re sorry for any inconvenience! If you received the wrong item, incorrect personalization, a missing item, or a defective product, we’re here to help. Please follow the steps below so we can res...

Your order confirmation email is sent to your inbox as soon as your order is placed successfully. If you don’t see it, check your spam folder and try searching "Leyadoll" in your email search bar. ...

Your shipping confirmation email is sent to your inbox once your package is dispatched (usually within 3 business days after your order is placed). Sometimes, it might end up in your spam folder, s...

Once you finish your order, you'll be directed to the order summary page, where you can review all your details, including your products, personalization, and shipping info. If you’ve added persona...

Yes, we offer a gift card service! Please email us at help@leyadoll.com with your gift message within 24 hours of placing your order, and we’ll include the gift card in your package.   Just a heads...

Due to personalized Doll/Backpack requiring 1-2 business days to be produced, all orders will be dispatched from our warehouse within 3 business days of receipt. We offer Standard Shipping (FRE...

You can track your package by clicking the tracking number in your shipping confirmation email or track here with your tracking number.   Can’t find your tracking number? Search "Leyadoll" in you...

We offer a 24-hour window for you to change or cancel your order. After that, the product will be processed for personalization and dispatch and cannot be canceled. Be sure to submit your cancellat...