Received the wrong or defective Item?

We’re sorry for any inconvenience! If you received the wrong item, incorrect personalization, a missing item, or a defective product, we’re here to help. Please follow the steps below so we can resolve the issue as quickly as possible.

1. Gather Clear Photos & Videos

To assist you efficiently, please provide clear images of the issue:

Wrong/Missing Personalization or Wrong Item: The received item next to the packing slip.

Missing Item: Full package contents.

Quality Issue: Clear images or a short video showing the defect (e.g., damages, misprints, etc.).

💡 Tip: Ensure the images are well-lit and not blurry to help us verify the issue quickly.

2. Contact Us

Once you have your photos/videos ready, please email them to us at [e-mail] with the following details:

Your order number
A brief description of the issue
Attached photos/videos

After receiving your email, our team will review the information and offer a resolution as soon as possible. 

We appreciate your cooperation in providing the necessary details—it helps us resolve your concern quickly!