We offer a 24-hour window for you to change or cancel your order. After that, the product will be processed for personalization and dispatch and cannot be canceled. Be sure to submit your cancellation request within 24 hours of placing the order.
Cancellation Policy
If you cancel within 24 hours, we can offer a 95% refund of the total order amount. The remaining 5% will be retained to cover the processing fees charged by the payment method.
Order Changes
If you simply want to change your product (to one of equal value), update personalization, or change your shipping address, we offer this service free of charge. Contact us at help@leyadoll.com for assistance.
How to Cancel
To cancel your order and receive a 95% refund, please reach out to us at help@leyadoll.com within 24 hours of placing your order. Refunds will be processed within 3-5 business days to your original payment method.
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