Leyadoll Customer Service

▶ In-stock orders  Personalized Orders:Due to personalized Doll/Backpack requiring 1-2 business days to be produced, all orders will be dispatched from our warehouse within 3 business days of recei...

We offer three fonts for your personalized name:✨ By default, we use Larissa Light, and the thread color is selected based on the doll’s overall design to ensure a beautiful, cohesive look. If you’...

We’re excited to let you know that all of our dolls come with free, beautiful presentation bags! These bags are perfect for making your doll feel extra special when it arrives.   However, for our b...

At the moment, we offer dolls with white and tanned skin tones, but we’re thrilled to let you know that we’re actively working on bringing in a wider variety of skin tones to better reflect the...

You can only use one discount code per order, so be sure to choose the one that gives you the best deal! 🎉 No worries if you have more—save them for your next purchase and keep enjoying the savings...

Sometimes, discounts are applied automatically, and you'll see it in the order summary. If not, simply scroll down the checkout page to find the blank space under the order summary to enter your co...

Our dolls are super popular and tend to sell out fast—sorry to keep you waiting! 💕 But don’t worry, here’s how you can stay updated:   ✨ Get Notified: Click the "Notify Me" button on the product pa...

Personalizing your Leyadoll is super easy! Just enter the name in the blank space on the product page before checkout, and we’ll take care of the rest. 💖 How We Personalize: We use high-quality...

If you chose Standard Shipping, you usually won’t have to pay any extra fees—yay! For Express Shipping, there might be a small customs charge.   If customs fees are charged, don’t worry! Here’s wha...

Great question! Yes, most of our dolls (except for Day & Night Layla) are machine-washable, but just a little tip—try to keep the water below 30°C (86°F) to make sure the personalization stays perf...