Delivered Not Received？

If the tracking shows that your package has been delivered but you haven’t received it, it could be due to several reasons:

The package may have been left in an unexpected location (e.g., porch, mailbox, neighbor’s house).
The delivery could have been made to a different person or household member.
It’s possible the package was marked as delivered prematurely by the courier.

Please double-check these common safe places:

• Mailbox
• Porch
• Garage
• Any area out of potential weather hazards
• Exterior doors or any locations where the package could be placed
• Mailbox again (some packages come separately from regular mail)
• Check with others in your household who may have accepted it.

Important: In rare cases, the package may show as “delivered” but could take an additional 24 hours to arrive.

If you still can’t find it, please contact us at [e-mail]. We’ll provide proof of delivery and the local shipping courier contact info to help you check more details. Please note that proof of delivery may vary depending on the courier’s policy.

You can also click here to get the local shipping courier phone number for more details!

For your convenience, we’ve listed some of our common shipping courier phone numbers below. Please ensure you’re calling the right courier before reaching out!

United States:

• USPS: 1-800-ASK-USPS (800-275-8777)
• UPS: 1-800-742-5877 (National), 1-800-782-7892 (International)
• DHL: 1-800-225-5345
• UniUni:
  • Pacific/Mountain Time: 1-424-284-2432
  • Central/Eastern Time: 1-315-533-4690
• Piggy Ship: 800 690 2256
• SPX: [e-mail]
• Lasership:
  • Text: 302-246-7136
  • Call: 804-414-2590

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United Kingdom:

• Royal Mail: 03457 740 740
• DHL: 0044 8442480844
• Evri: 0330 808 5456

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Germany:

• Hermes: 01806-311211 / 01806 555555
• DPD: [e-mail]
• DHL: 0228 902 435-11 (Domestic), [phone] (International)

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Canada:

• Canada Post: 1-866-607-6301 (Outside of Canada: 416-979-8822)
• SPX: [e-mail]
• DHL: 1-855-345-7447

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Australia:

• Australia Post: 13 7678
• Aramex: 1300 148 168 / [phone] (International)
• Fastway (AU): [phone]
• IMILE: 61423796724 / [e-mail]
• NDTL: [e-mail]

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Other Countries:

• Iceland (LT): (353) 01-7057600
• Brazil (DHL): 551136183200
• France:
  • From France: 3631 (Free service + call charges)
  • From abroad: 0810 821 821 (€0.06/min + call price)
• Switzerland: [phone]
• Greece (ELTA Courier): [phone] / 11120 / [e-mail]